We aim to ship the same business day except on weekends and US non-working holidays.

24-48hrs- pieces from our Flash Sale collection that were placed before 12 PM EST will ship the same day or within 48 hours.

3-20 business days (usually done sooner)- most of our products require at least a few days to craft. All our solid gold pieces, custom-made/personalized pieces, and most of our intricate pieces will require longer production time due to being handcrafted from scratch.

If you need it sooner, please email our team to expedite your order.

Please check your email or your spam folder. If you opt to receive SMS, please check your messages. Order confirmation gets sent almost immediately after receiving your order.

If part of your order is custom-made jewelry, please allow between 3-20 business days to handcraft to perfection (usually done sooner). All orders under Ready To Ship Gifts and Flash Sale will ship within 24hrs. We will update your tracking# and email you when your order is good to go. If you have a need-by-date, please email our team so we can rush your order.

Yes, we can. Just ask nicely. Please provide a realistic deadline and we will be happy to expedite your order.

We can cancel your order and issue a refund ASAP unless production has started. Please note that our team works very hard to create CAD, personal drawing, mold, wax, mount, cut stones, etc for your order, so cancellation can only be made if production hasn't started.

We accept returns and exchanges for all regular orders within 30 days. All sales are final for custom-made orders unless you purchased Seel Return Assurance. Please email us a clear photo of the item/s to initiate returns/exchanges.

Yes, we offer free repairs, replating, professional cleaning, stone resetting, and more.

Yes, we can resize your ring depending on the design.

Gold or black plating is a temporary finish only. The longevity depends on the wearer. To avoid this issue, we highly recommend you consider upgrading to solid gold or purchase silver without overlay.

Please note we answer all emails within 24hrs except on weekends or US holidays. Our small team of military spouses work tirelessly to make your shopping experience special and we promise to get back to you as soon as possible.

Refunds can be issued right away unless your item needs to be sent back for inspection. It will take within 24hrs once inspected.